Frequently Asked Questions
What Makes Us Unique?
If your impression piece is ever lost, you can always create another one.
We know how special your impression piece is so we want to make sure that if one is ever lost you are able to create another.Therefore, a silicone mould is included in with every impression order. This way you will be able to rest easy if you ever lose your treasure. This mould can also be used to create additional moulds for other loved ones, or for other designs if you would like a different style.
General Impression Questions
How do I order an impression piece?
Head the the main menu of our website and click on ‘fingerprint impressions’, then select your desired style, size, metal and the amount of pieces you are after. Once you have placed your order an impression kit will be sent with instructions on how to capture the fingerprint or paw print impression.
What is the process?
Once ordered you will receive a confirmation of order email.
An impression kit will then be delivered within 1-5 business days and will include:
- Step-by-step instructions
- Impression material
- Return post satchel (Australian orders only)
Once you return your impressions back to HALI MOTIF there is a lead time of up to 4 weeks.
Breanna will contact you if she has any concerns regarding your impressions. If you do not hear from her, rest assured that your order is in safe hands and is being carefully created.
Once your final impression piece is ready, you will receive a confirmation email of shipment with tracking. It will be express post and a signature will be required on delivery for safefty reasons.
Breanna will keep a silicone mould of your impression on file incase you ever lose your impression piece, or to create a different design, or to create a duplicate for another loved one. If you would prefer to have your impression returned to you, please write this in the notes at check-out.
What age can you take an impression?
At any age. Although babies prints are not fully defined until they are 1 year, however we have had beautiful impressions of babies that are only 5 months old. It is completely up to the individual on whether they are looking for a memory of the fingers, or an actual defined print. When Breanna's twins were born, she created a double back-to-back impression of their tiny newborn fingers for the memory.
Can I take a double / multiple impressions on the same piece?
Yes, you are in complete control of how you take the impression. You have the choice of taking an impression of one single print, a double (back-to-back) impression, or as many impressions as you believe you can fit on the front of your chosen piece. If you are hoping to take three or more impressions I would suggest a size medium or large.
Can I get an initial on my pendant?
You have the option to get an initial on the back of a single impression pendant. You can provide these details within the kit you return.
Can I create numerous pieces of jewellery from the same impression?
Yes. For safety measures, a silicone mould is always taken of the preferred impression. This mould can then be used to create duplicate pieces and be used for different styles. If you order multiple pieces however want to use the same impression for each piece, please write this in the notes at checkout when you order.
Can I wear them in the shower?
Yes. All impression pieces and chains are solid gold or sterling silver and can be worn in water.
Is there a time frame for returning impressions?
No there isn't. However, due to fluctuations in metal pricing and the rise in costs of materials and overheads, we recommend returning your impression within three months. If you choose to return your impression after three months and there has been a price increase, there may be an additional fee involved.
If you would like to take the impression now, however not ready to create the finished piece, you can always order the 'impression kit & silicone mould'.
Can I take an impression of my pet?
Absolutely. You can create an impression of their paw, nose or any other imprint that will hold a special memory to you.
What is the process?
The process is the exact same as creating an impression of a fingerprint impression, however you will just be taking it of your pets nose, paw, or the area you desire.
Soul Keep - Memorial Impressions
I have had someone pass away very recently, can I still get an impression made?
Yes. Time is of course of the essence in these situations so I would recommend ordering as soon as possible and emailing here with the subject line as URGENT. Therefore, we know to contact you as soon as possible so we can get the impression kit sent out to you or the funeral home right away.
I already have an impression mould of a loved one, can I use this?
Yes. A silicone mould will be taken of your original mould so it stays as is, and then we will create duplicate pieces from the silicone mould. Please write this in the notes at checkout so I know that you do not need an impression kit sent. We will then email you providing details on how to safely post your impression.
I don’t have enough time for a kit to be delivered, is there another material I can use?
We have actually worked with orthodontist or utility wax (both you can source from a dentist), or I have heard that air-dry clay may also work.
My pieces go by a particular size/weight, so I would suggest taking the print in a similar size as to what you would like your pendant/design to be. You will see the sizes written within the description on the product page.
Impression Shipping & Processing times
How long are processing times?
Once I receive the impression back from you it takes up to four weeks to process your impression. If your order is urgent we can usually prioritise your order - please email firstname.lastname@example.org and we will place you order as urgent.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.