HALI MOTIF ensures sustainability through using biodegradable packaging and environmentally friendly practices. To continue this movement and have a positive impact on our environment, please may you return your impressions in the packaging it arrived in so we can return your finished piece in the same packaging.
PLEASE READ ALL INSTRUCTIONS BEFORE YOU BEGIN TAKING YOUR IMPRESSION
Important Information
- If you have a pink/blue & white putty, please contact me prior to taking impression
- If you have a preferred mould, write number 1 on the lid of the tin.
- If your impression is a double, write 'double' on the lid of the tin.
- If you would like an initial, write it on the lid of the tin.
- As there are unlimited opportunities to create your impression (wax), we have to give our customers the benefit of the doubt and assume that they are happy with the impression they are returning. However, if we believe something has happened to the impression for it to become defective that you were unaware of we will contact you.
- If there are multiple impressions and one impression is faint compared to the others, it will be assumed that you were happy with all impressions and therefore be automatically processed.
- If you have any concerns regarding your impression please contact Breanna here before returning your moulds.
Size Colour Coding
On the top of the tins you receive there will be a colour to determine the size ordered.
Yellow = Mini / Elegant Signet Ring
Orange = Small / Classic Signet Ring / Elegant Bar Pendant
Pink = Medium / Classic Bar Pendant
Blue = Large
White = Confirm with order
Studio Lead Times
- Once we receive the impression kit back from you, the processing time is approximately 4 weeks
- If you are creating numerous pieces from the one impression there may be an additional 1-2 week processing time
- You will receive an email within a week after returning your impression to inform you that it has been received.
- Due to fluctuations in metal pricing and materials we recommened returning your impression within three months. If there has been a price increase after the three months prior to you returning the moulds, there may be a fee.